Shipping policy
At TGF., we aim to make the delivery process as simple, clear, and reliable as possible.
This Shipping Policy explains how orders are dispatched, delivered, cancelled, and handled in the event of shipping delays.
1. Order Processing
Once your order has been successfully placed, it will be prepared for dispatch by the TGF. team.
Processing and delivery times may vary depending on:
-
Order volume.
-
Customer location.
-
Courier availability.
-
Weekends and public holidays.
-
Circumstances outside TGF.'s reasonable control.
2. Delivery
Orders are delivered through our third-party courier partners.
Any delivery timeframe provided by TGF. is an estimate and should not be considered a guaranteed delivery date or time.
Delivery may occasionally take longer due to:
-
Courier delays.
-
High order volumes.
-
Public holidays.
-
Weather or transportation disruptions.
-
Incorrect or incomplete customer information.
-
Difficulty contacting the customer.
-
Other circumstances outside TGF.'s reasonable control.
We work closely with our courier partners to resolve delivery issues whenever possible.
3. Shipping Fees
Applicable shipping fees will be communicated during checkout or as part of the order process.
Shipping fees relating to the original delivery are generally non-refundable, except where otherwise required due to a confirmed error, incorrect item, damaged item, or manufacturing defect attributable to TGF.
Return and exchange shipping charges are governed separately under our Returns, Exchanges & Refunds Policy.
4. Order Information
Customers are responsible for providing accurate delivery information when placing an order.
Please ensure that your:
-
Name.
-
Phone number.
-
Address.
-
City.
-
Area.
-
Any additional delivery instructions.
are entered correctly.
TGF. cannot be held responsible for delivery delays or failed delivery attempts caused by incorrect or incomplete information provided by the customer.
If you notice an error in your delivery information, please contact us as soon as possible.
5. Delivery Attempts
The courier may contact you using the phone number provided with your order.
Customers are responsible for remaining reachable during the delivery process.
Repeated failed delivery attempts, refusal to receive the order, or inability to contact the customer may result in the order being returned to TGF.
Additional shipping charges may apply if the customer requests the order to be dispatched again.
6. Order Cancellation
Orders may be cancelled before they have been dispatched.
Once an order has been handed over to the courier, cancellation may no longer be possible.
If your order has already been dispatched and you no longer wish to keep it after receiving it, any return must follow the conditions outlined in our Returns, Exchanges & Refunds Policy.
7. Incorrect or Damaged Deliveries
If your order arrives damaged, contains the incorrect item, or appears to have been affected during delivery, please submit a request through our official Returns & Exchanges system.
You may be required to provide photographs clearly showing the issue.
Where the issue is confirmed to have been caused by TGF. or is a confirmed product defect, TGF. will cover the applicable shipping costs associated with resolving the issue.
8. Return & Exchange Collections
Where a return or exchange request has been submitted and accepted for processing, collection will normally be arranged through our courier.
The courier will generally collect the item within approximately 2–3 working days of the request being submitted.
Collection times may vary depending on location, courier availability, public holidays, and other circumstances outside TGF.'s reasonable control.
The full conditions governing returns, exchanges, inspection, shipping deductions, and refunds can be found in our Returns, Exchanges & Refunds Policy.
9. Delivery Delays
While TGF. works closely with its delivery partners, we cannot guarantee exact delivery times or accept responsibility for delays caused solely by third-party couriers or circumstances outside our reasonable control.
If you experience an unusual delay with your order, please contact our team and we will assist wherever possible.
10. Contact Us
For questions regarding your delivery or shipment:
For returns or exchanges, please use: