Refund policy

At TGF., we want you to feel confident when shopping with us.

We understand that sometimes an item may not fit or feel exactly as expected once you receive it. Eligible items may therefore be returned or exchanged after delivery, subject to the conditions outlined below.

Please read this policy carefully before submitting a request.

1. 7-Day Return & Exchange Window

Customers have 7 days from the date they receive their order to submit a return or exchange request through our official Returns & Exchanges page.

All requests must be submitted through:

Returns & Exchanges Form

The 7-day period begins on the date the order is delivered.

The request itself must be submitted within the 7-day period.

The courier does not need to collect the item within those 7 days. As long as the request was submitted within the required period, the collection may take place afterward.

Requests submitted after the 7-day period may not be accepted under TGF.'s standard return and exchange process, except where additional rights apply to defective, damaged, or incorrectly supplied products or where otherwise required by applicable law.

2. How to Submit a Return or Exchange

All returns and exchanges must be requested through our official Returns & Exchanges Form.

When submitting your request, you will be required to:

Enter your order information.
Select the item you wish to return or exchange.
Provide the reason for your request.
Upload clear photographs showing the condition of the item.
If reporting a defect, damage, or incorrect item, upload photographs clearly showing the issue.

Return and exchange requests cannot be processed through Instagram, WhatsApp, email, or directly through the courier unless otherwise instructed by the TGF. team.

3. Item Condition Requirements

All returned or exchanged items must be in their original condition.

To qualify, the item must be:

Unworn and unused.
Unwashed.
Unaltered.
Free from stains, marks, makeup, perfume, smoke, odours, damage, or signs of use.
Returned with all original tags and tickets still attached.
Returned in its original packaging.
Returned with any accessories or additional pieces originally included with the product.

Please do not remove the product tag or ticket until you are certain that you wish to keep the item.

Items that do not meet these conditions may be rejected following inspection.

4. Courier Collection

Once your return or exchange request has been successfully submitted, collection will normally be arranged through our courier.

The courier will generally collect the item within approximately 2–3 working days after the request has been submitted.

Collection times may vary depending on location, courier availability, weekends, public holidays, and circumstances outside TGF.'s reasonable control.

Please make sure that the item is securely packed and ready for collection.

5. Return Shipping Costs

For standard returns that are not caused by:

A manufacturing defect.
A damaged product.
An incorrect item.
An incorrect size or colour sent by TGF.
Another confirmed error attributable to TGF.,

the customer is responsible for the applicable shipping costs associated with the return.

These shipping charges will be deducted from the customer's refund.

For example:

Value of returned item
− applicable shipping charges
= final refund amount

This means that for a normal return due to size, fit, change of mind, preference, or another reason unrelated to a TGF. error or defect, the customer is responsible for the applicable courier costs.

6. Exchange Shipping Costs

For standard exchanges, the customer is responsible for all applicable exchange shipping costs.

This may include:

Collection of the original item.
Delivery of the replacement item.

This applies to exchanges requested because of size, fit, preference, or another reason unrelated to a confirmed defect or error by TGF.

If the exchange is required because TGF. sent the wrong product, wrong size, wrong colour, or a confirmed defective or damaged product, TGF. will cover the applicable shipping costs.

7. Inspection of Returned Items

Courier collection does not mean that a return or exchange has been approved.

Once the item reaches TGF., our team will inspect it before the return, exchange, or refund is completed.

During inspection, we will confirm that:

The correct item has been returned.
The item has not been worn.
The item has not been washed.
The item has not been altered.
The item has no stains, marks, damage, odours, or other signs of use.
All original tags and tickets remain attached.
The original packaging is included.
Any accessories or additional pieces supplied with the product are included.

The return or exchange will only be completed once the item successfully passes inspection.

8. Refund Processing Time

Refunds are not issued immediately when the courier collects the item.

Once the returned item is collected, please allow up to 7 days for the product to be returned to TGF., inspected, and for an eligible refund to be processed.

This inspection period allows us to confirm that the returned item meets the required conditions.

Once the item passes inspection, any applicable shipping charges will be deducted and the final refundable amount will be processed.

9. Refund Methods

Approved refunds will be issued through one of the following methods:

InstaPay transfer, or
Bank transfer.

These are TGF.'s standard refund methods.

Our team may contact you to request the necessary InstaPay or bank account information required to complete the refund.

Customers are responsible for ensuring that the information provided is correct.

TGF. cannot be held responsible for incorrect or delayed transfers resulting from inaccurate banking or InstaPay information supplied by the customer.

Where applicable law requires a different refund procedure or method, the legally required process will apply.

10. Defective, Damaged or Incorrect Items

If you receive an item that you believe is:

Manufacturing defective.
Damaged.
Incorrect.
A different size from what you ordered.
A different colour from what you ordered.
Otherwise affected by an error attributable to TGF.,

please submit a request through our official Returns & Exchanges Form.

Clear photographs showing the issue must be provided as part of the request.

If the issue is confirmed to be a manufacturing defect or mistake attributable to TGF., TGF. will cover the applicable shipping costs.

The customer will not be charged return or replacement shipping for a confirmed defect or mistake by TGF.

Depending on the circumstances, the resolution may include:

Replacement.
Exchange.
Refund.

Defective products remain subject to any additional rights and time periods provided under applicable Egyptian consumer-protection law.

11. Exchanges & Stock Availability

All exchanges are subject to stock availability.

Submitting an exchange request does not permanently reserve the requested replacement item.

Availability will be confirmed when the exchange is processed.

If the requested size or replacement item is unavailable, our team will contact you regarding the available options.

12. Returns That Fail Inspection

A return or exchange may be rejected if the item does not meet the condition requirements outlined in this policy.

This may include items that have been:

Worn.
Used.
Washed.
Altered.
Stained.
Damaged after delivery.
Exposed to perfume, makeup, smoke, or strong odours.
Returned without their original tags or tickets.
Returned without their original packaging.
Returned without included accessories or pieces.

If a return is rejected following inspection, the customer will be informed of the reason.

Where applicable, the customer may also be responsible for the cost of returning the rejected item back to them.

13. Important Reminder

Before removing any tags or using your item, please make sure you are satisfied with:

The product.
The size.
The fit.
The colour.
The condition.
The overall appearance.

If you think you may want to return or exchange an item, please keep it completely unused, retain all original packaging, and keep all original tags and tickets attached.

Under TGF.'s standard return and exchange process, your request must be submitted through our Returns & Exchanges Form within 7 days of receiving your order.

14. Contact Us

All return and exchange requests must be submitted through: