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TGF. Return & Exchange Policy.
At TGF., we believe in honesty and clarity — from how your clothes feel to how your order is handled.
Our goal is to make sure you're comfortable with every step.
1. Upon Delivery.
Your satisfaction starts before you accept your order.
Our courier is instructed to wait while you inspect your item. We encourage you to carefully check the product for its style, size, colour, condition, and overall quality to ensure it meets your expectations.
The courier will remain until you confirm whether you wish to accept or refuse the order.
If you choose not to accept the order, the courier will record the reason and return the package.
Once you have accepted the order and the courier has left, the order is considered confirmed. Returns based on change of mind, personal preference, sizing, fit, or any aspect that could reasonably have been inspected upon delivery cannot be accepted.
After acceptance, returns will only be considered if the item is incorrect, damaged, or has a manufacturing defect, in accordance with this policy.
2. Returns.
After an order has been accepted, return requests are only considered if the item is incorrect, damaged, or has a manufacturing defect.
All return requests must be submitted through our Returns & Exchanges Form within 72 hours of receiving the order.
Submitting a request through the form does not guarantee approval. Every request is carefully reviewed by our team and will only be approved if it complies with this policy.
Requests that do not meet the conditions outlined in this policy may be declined.
3. Exchanges.
If you require a different size, exchange requests must also be submitted through our Returns & Exchanges Form.
Exchanges are available only for a different size of the same product and are subject to stock availability.
Each order is eligible for one size exchange only.
Shipping costs associated with exchanges are the responsibility of the customer.
4. Condition Requirements.
To be eligible for an approved return or exchange, items must be returned in their original condition:
- Unworn and unwashed
- Unaltered and free from stains, damage, or odours
- With all original tags, packaging, and accessories intact
Items that do not meet these requirements will not be accepted.
5. Incorrect, Damaged or Defective Items.
If you receive an incorrect, damaged, or defective item, you must submit a request through our Returns & Exchanges Form within 48 hours of delivery.
Please include clear photos showing the issue so our team can review your request and determine the appropriate resolution.
If approved, TGF. will arrange the appropriate return, replacement, or resolution.
6. Shipping & Handling.
Shipping fees are non-refundable.
Delivery times are estimates and may vary due to third-party couriers. While we work closely with our shipping partners, TGF. cannot guarantee delivery times or accept responsibility for delays caused by the courier.
7. Order Cancellation.
Orders may be cancelled at any time before they have been shipped.
Once an order has been dispatched, it can no longer be cancelled and will instead be subject to the Return & Exchange Policy outlined above.
8. Contact.
If you have any questions, we're always happy to help.
We'll respond as clearly and as quickly as possible.